Scratched Leapfrog Leappad Screen: Blame the Stylus


I think I am about to be sick. The Leapfrog Leappad Explorer’s screen is completely ruined due to removing the battery compartment like Leapfrog recommended. THERE ARE SEVERAL UPDATES BELOW, AND HELPFUL INFO!

I just wrote an excellent review about the Leappad because it was so durable, which it is; however, the screen obviously couldn’t take sharp objects. Unfortunately, the tip of the stylus broke and left the pen sharp at the end. If you look closely at the picture above, you can see a little bit of the pen sticking out of the gray tip. Apparently when I thought my daughter was drawing on her Leappad, she was really scratching up the screen with the broken stylus.

So how did the Leappad get scratched? By doing what LEAPFROG recommended. They recommend to use the stylus to remove the battery compartment, which you can see in the video located on this page. DON’T DO THIS. Please use a coin to remove the battery compartment cover, it works MUCH BETTER. (Readers, this blog post is in reference to the first generation Leappad Explorer). (My daughter is 3 years old, so she did not verbalize to me at the time that the pen scratched the Leappad).

I read online that Leapfrog has replaced the Leappad when the screen has cracked. I will be calling first thing in the morning to see if I can purchase a replacement screen or something. I REALLY hope they will let me buy a screen or something. Check out the LeapFrog LeapPad 2 .

I really really hope I don’t have to buy a whole new Leapfrog Tablet because it still works! Just the screen is a disaster. :( UPDATE BELOW!

UPDATE NUMBER 1: Yesterday, April 23, 2012: Leapfrog sent me a brand new replacement. I would have received the Leappad sooner, but the Leapfrog employee sent the return instructions to the wrong email address even after repeating back the email address. Whatever, no biggie. I am just grateful they were willing to send us a replacement. We are allowed one replacement, so this Leappad must be taken care of (UPDATE NUMBER 2 BELOW!).

My husband asked the Leapfrog employee if they sell screen protectors. Guess what the employee said? “Sir, we do not sell Leapfrog Leappad screen protectors because the Leappad is durable enough to not need screen protectors”. Okay, obviously his response was 100% robotic, because anybody looking at this picture above can see this Leappad was damaged.

Today I purchase a screen protector off Amazon. I hope it works well. XtremeGUARD© LeapFrog LEAPPAD EXPLORER Screen Protector (Ultra CLEAR) <—YES it works great.

UPDATE NUMBER 2: The new Leappad fell on the ground when the car door opened and it doesn’t work properly now. :( It turns on but won’t work past turning on. My son has dropped his before and it never broke.

UPDATE NUMBER 3: My mom bought my daughter a new Leapfrog Leappad 2 for Christmas 2012. Specifically the LeapFrog LeapPad2 Explorer Disney Princess Bundle.

Although we had trouble with my daughter’s Leapfrog Leappad Explorer 1, we still decided to give it another shot. My son has the green Leappad and never has had a problem with it.

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  1. Jackie says

    Our Leap Pad looks just like yours. The same thing happened. I have been searching to buy a new screen but cant find where I can purchase. So, I guess I will take advise and just call to try to get a new 1 sent to me.

  2. Angela says

    We are having the same issue with our daughters leap pad. I think I will write to Leapfrog and see if they will replace it. We already replaced 3 stylus because of that, and she has a huge scratch on the screen. ugh!

    Thanks for this post

  3. Janine says

    I;m so glad i came across this because i was about to purchase a new leappad for my daughter because her screen looks just like your daughters if not worse.

  4. shane says

    I have 2 leap pads for my two children and neither one of their screens have scratches. They are pretty rough with them, they drop them leave them in the toybox, spilled water on them. I have to stick up for leap pad here and think your children are extremely destructive to have caused this damage. I would assume your child chewed off the end of the stylus and intentinally scratched it.

    • Crystal says

      My daughter was 2 years old at the time so not intentional. I’m not sure the point of your comment. I guess you missed the sentence about the battery compartment? What I wrote in my blog post is what happened. I’m not bashing Leappad but the fact the stylus can damage the screen if you use it to take off the battery compartment. My daughter has a Leappad 2 now. However the stylus CAN cause damage if the child is rough with the stylus. My daughter didn’t chew it. She was rough with the stylus drawing on the screen because she didn’t know the stylus was broke..she was 2. I’m not the only person who has had this problem.

    • Kelly says

      Wow Shane! You are disrespectful and rude! Looking at how many people have posted about the broken screen issue on the internet, I think that this is more of an issue with the product and not the user. My 4 yr old just cracked the screen on hers, she’s only had it a month and was just playing a game on it.
      I realize that you will probably never read this as it is a while past your post, but just had to say something.

  5. Megan says

    When you got the replacement, what happened to the games that were purchased and placed on the old one? That would be a shame if those games were not able to transfer to the new one.

    • says

      When you have a Leappad, there is a Leapfrog Connect app on your computer where you can download the games again. ALl Leappads have an account on Leapfrog, so you will never lose your games. You will just need to redownload them from the app.

      • David says

        As far as I can recall, games can only be on up to 2 devices at a time. You will want to uninstall the games from the old leappad prior to sending it off.

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